Question 1

What do I get in the free trial?

Accepted Answer

Every feature described on this site, used with your own customers, equipment, jobs and site visits, for 1 month.

Question 2

Do I pay anything to start?

Accepted Answer

No. You do not pay to start the trial, and RepairOpsPro does not take card details.

Question 3

How do I start the trial or see a demo first?

Accepted Answer

Fill in the form with your name, email and mobile number. Tell us whether you want the trial or a demo, and we will contact you to set it up or to show you around.

Question 4

What happens when the month ends?

Accepted Answer

Paid plans are coming soon and are not priced yet. We will share the plan details with you while you are trying it, so you can decide with the facts in front of you.

Question 5

How are job numbers generated?

Accepted Answer

Automatically, in financial-year format such as 2026-27/004. The counter is per organisation and restarts at 001 every April, so your numbering stays clean year on year. It cannot be edited by hand, which is what keeps it reliable.

Question 6

What is a site visit, and how is it different from a repair job?

Accepted Answer

A repair job is for equipment that comes into your workshop. A site visit is for work done at the customer’s premises, where nothing changes hands. A visit has its own number, a short life cycle (scheduled, in progress, awaiting price if needed, completed or cancelled) and its own payment tracking, so it skips the intake, quotation and delivery steps that only make sense for a machine you hold.

Question 7

Can an engineer collect payment on a site visit?

Accepted Answer

Yes. Once the visit is completed and the office has set a price, the engineer who went can take the whole amount or part of it, by cash, UPI, card, bank transfer, cheque or online, and a numbered receipt opens straight away. The invoice is created and issued for them at the first payment. Engineers still cannot open the invoice list.

Question 8

A customer will pay next week. Is the visit still completed?

Accepted Answer

Yes. Completed means the work is done. Payment is tracked beside it, as Payment pending or Part paid, with the amount due shown on the visit list in amber. You can filter the list to see everyone who still owes you.

Question 9

Why can an engineer only see some jobs?

Accepted Answer

Engineers see the jobs assigned to them, plus work nobody has picked up yet, and the site visits they went on. The server enforces this, so another engineer’s job opens as “not found” even if someone edits the address.

Question 10

What can a manager do that an engineer cannot, and what can only the owner do?

Accepted Answer

Managers book in jobs and visits, assign engineers, price quotations, record approvals and deliveries and take payments. Owners also change organisation settings, invite the team and delete records. Engineers record inspections and work notes, and handle their own jobs and visits.

Question 11

How do I add someone to my team?

Accepted Answer

The owner invites them from the Employees screen and shares the invite link. They sign up and join your organisation with it. The code only works for the email address it was issued to, so a forwarded link cannot be used by somebody else.

Question 12

A customer wants proof of what we did. Where is it?

Accepted Answer

Open the job and read the Repair History. Every inspection, quotation, approval, assignment, work note and status change is listed with who did it and when, and you can print or share the job’s documents from the same screen.

Question 13

What happens when a repaired unit comes back?

Accepted Answer

It is logged as a new job linked to the delivery it came back from, rather than reopening the closed one. The original keeps its history, its approval and its delivery record, and the return gets its own.

Question 14

What if the customer says no to the quotation?

Accepted Answer

Close the job as Customer declined and give the reason. If the machine is still in your shop it stays on the dashboard until you hand it back, and the hand-over prints as a receipt with a message for the customer.

Question 15

Can I invoice a job that never had a quotation?

Accepted Answer

Yes. Most jobs go quotation, approval, invoice, and converting the quotation carries the agreed figure across. But you can also raise an invoice with nothing behind it, and invoicing is not tied to how far the repair has got: bill at intake, at handover or after delivery.

Question 16

A customer paid half now and half next week. How is that recorded?

Accepted Answer

As two payments against the same invoice. It moves to Partially Paid on the first and Paid on the second, and each payment produces its own numbered receipt showing what was outstanding, what was paid and what is left.

Question 17

We gave a discount after the invoice went out. Do I edit the invoice?

Accepted Answer

No. You add an adjustment with a reason, and the original amount stays where it is. A year later the record still reads “10,000, less 1,500 discount, because…”, which an edited figure would have destroyed.

Question 18

Someone recorded a payment against the wrong invoice.

Accepted Answer

Void it and give a reason. The payment stops counting towards what has been paid, so the balance corrects itself, but it stays visible. Payments are never deleted.

Question 19

Does RepairOpsPro do GST billing or accounting?

Accepted Answer

No. There is no GST calculation, no tax-invoice format, no HSN codes and no ledger. RepairOpsPro records what you charged for a repair or a visit, what the customer paid and what is still outstanding, tied to the job it belongs to. Your GST returns still come from your accounting package.

Question 20

Can customers pay online through it?

Accepted Answer

No. There is no payment gateway and no card processing. You take payment the way you already do (cash, UPI, a bank transfer, a cheque) and record it against the invoice, which keeps the balance and the receipts correct.

Question 21

Does it work on a phone?

Accepted Answer

Yes. It runs in the phone’s browser, so an engineer can open a visit, ask for a price and collect payment at the customer’s site, and documents can be shared straight to WhatsApp from a phone.

Question 22

Do you send messages to my customers automatically?

Accepted Answer

No. RepairOpsPro writes the message, whether it is a status update, a payment reminder or a payment confirmation, and lets you copy it, write it in Gmail or open it in WhatsApp. You read it and send it yourself, so nothing reaches a customer without a person seeing it first.

Questions worth asking before you switch

Still deciding whether it fits your workshop?

Try it free for a month